Terms of service
What you agree to when you open a workshop
Version 2026-09-14.
1. The trial, and the charge that follows it
Opening a workshop starts a free trial of 14 days. To start it you add a payment card. Nothing is charged during the trial.
When the trial ends, the card is charged automatically for the first month of the plan you chose, and then every month on the same day, unless you cancel before the trial ends. We tell you this here, on the sign-up form, in the welcome email, and again by email 3 days before the trial ends, with the date and the amount.
The plans and their prices are on the pricing page, per bay, per month, and exclude tax. You are billed in the currency of your country, the one your books are kept in, and in no other. Paid monthly, per bay per month, the plans cost:
| Currency | Core | Complete | Group |
|---|---|---|---|
| GBP | £47.00 | £83.00 | £119.00 |
| EUR | €55.00 | €95.00 | €139.00 |
| USD | $59.00 | $105.00 | $149.00 |
| CAD | CA$79.00 | CA$145.00 | CA$199.00 |
| AUD | A$89.00 | A$159.00 | A$225.00 |
| NZD | NZ$95.00 | NZ$169.00 | NZ$239.00 |
| AED | AED 219.00 | AED 379.00 | AED 549.00 |
| SAR | SAR 225.00 | SAR 389.00 | SAR 559.00 |
| ZAR | ZAR 1,079.00 | ZAR 1,899.00 | ZAR 2,749.00 |
| INR | ₹4,799.00 | ₹8,399.00 | ₹11,999.00 |
| EGP | EGP 2,890.00 | EGP 4,990.00 | EGP 7,190.00 |
The amount you will be charged, the price times your bays, is shown on your billing page before the trial ends.
2. Cancelling
You can cancel at any time from Settings, Subscription, in two presses, with no call and no notice period. Cancelling during the trial means nothing is ever charged. Cancelling after that stops the next charge; the workshop stays open until the end of the month you have paid for, then becomes read-only.
We do not refund a month already started, except where the law where you are requires it or where the service was not available for a material part of that month.
3. If a payment fails
If a charge fails, we tell you by email and the provider tries again over the following days. The workshop keeps working while that happens. If no payment succeeds within 14 days, the workshop becomes read-only until a payment goes through. Nothing is deleted.
4. Your data
Everything you enter is yours. A read-only or cancelled workshop can still read all of it and export all of it. We do not delete a workshop’s data when it stops paying; we delete it when you ask us to, subject to the retention the law requires for invoices and tax records.
The vehicle passport is different by design: an entry a workshop writes to a vehicle’s history belongs to the vehicle’s record and stays readable to the vehicle’s owner after the workshop leaves Carnet. Nothing in it identifies a workshop’s customers to anybody else.
5. Card payments from your customers
When your customers pay an invoice by card through Carnet, the payment is processed by our payment provider. Card details never reach Carnet or you. The provider’s fees for those payments are shown on your billing page and on the provider’s statement.
6. Changes
If we change a price or these terms in a way that matters, we tell you by email at least 30 days before it applies, and you can cancel before then. The version you accepted is recorded on your account.
7. Who we are
Carnet is operated by Carnet Software. Questions about these terms or a charge go to the support address on the pricing page, and we answer them.